Customer Overview
Founded in 2005, MOQdigital provides the solutions to harness digital technologies, both to deliver a superior customer experience and to drive productivity. From offices in Brisbane, Sydney and Sri Lanka and employing 350 people, MOQdigital provide the services and solutions around the applications, data and infrastructure that enable digital business.
moqdigital.comChallenge
Solutions provider – a Microsoft and Citrix Gold Partner and Cisco Premier Certified Partner – MOQdigital helps businesses transform to a digital world. Its client activities range from server migrations to on-premise and cloud-based solutions, business integration, consulting, implementation and managed services.
As an end-to-end service provider, maintaining the security and soverengity of MOQdigital clients’ data is paramount for IT Operations Manager, Jason Muir.
They needed a secure admin console to protect password security.
“Password security is a big concern of ours, as being a managed services provider, we have requirements to keep credentials for clients and their systems, so we needed a secure repository to do that.”
Solution
Members of the MOQdigital team used LastPass individually prior to selecting LastPass Business, so Jason said they were already aware of some of its capabilities and benefits.
“We were using the personal version of LastPass and now we’ve moved on to the complete enterprise solution to cover all our password management requirements.”
When seeking out an Enterprise Password Management solution there were two main benefits that MOQdigital was looking for:
- improved security around credentials
- increased productivity
LastPass remembers all the passwords that staff need so there are less password resets and with the capability of LastPass Admin console, when employees leave the company, it is easy to remove their permissions so they can no longer access any company or client systems.
Results
LastPass Business delivered a range of benefits to MOQdigital that have enhanced security and improved workflows.
The Admin Console allows for streamlined password
“Password sharing has been a big bonus for us in terms of business continuity. Now, when we start a project, a password folder for that client is created and populated with credentials for the various systems.
When it then comes time to transition it to our Managed Service team, we then can easily transfer the access rights, so that only the relevant group of engineers have the necessary access.
This level of security compartmentalisation allows us to provide a level of comfort to our clients knowing that we treat access to their systems in this way.”
The Admin console helps manage contractors
LastPass has also helped MOQdigital maintain the security of their systems when they bring in outside contractors to assist with projects on a temporary basis.
Being able to control their visibility of the credentials required for access is a key feature for the organisation.
“We can control it right down to a single account and a single password for a single system, or indeed scale it right up to an entire site if needed. Being able to control that at a granular level is really critical for us because all staff only receive the amount of access they require.”
MOQdigital also utilises the Secure Notes feature within LastPass Business to great effect. For Jason, that’s a worthwhile addition.
“In addition to using LastPass for passwords, we’ve been able to record some security information that we don’t want to hold in other knowledge-based systems, and we can actually store it along side the specific systems credentials so that all the relevant info is in the one place”.
Another significant benefit of LastPass Business admin console is its reporting capabilities, which enables MOQdigital determine who accessed what systems, and when, and generate reports on the findings, ensuring that enterprises can identify whether everyone who has used the system has the appropriate level of access.
“Some of our clients have data sovereignty requirements and need to ensure that all data remains within Australia. LastPass built their tenancy within Australia allowing us to ensure we were compliant and maintain our current contracts. This shows a real level of agility and commitment by LastPass to their clients that we recognise and highly value.”
Jason sees LastPass Business is integral to security and productivity at MOQdigital.
